Error Connecting Mailtrigger PAM to Office 365

Products

• CA Process Automation Base

Issue/Introduction

After reconfiguring ITPAM to use Office365 as the mail server, PAM is not reading incoming emails correctly.  The email format looks like this:

This was working before configuring for Office365

Environment

Release : 4.3

Resolution

The fix for this is delivered with 4.3.05 CP07 and 4.4 CP01.