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Error Connecting Mailtrigger PAM to Office 365

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Article ID: 254886

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

After reconfiguring ITPAM to use Office365 as her mail server, PAM is not reading incoming emails correctly.  The email format looks like this:

This was working before configuring for Office365

Environment

Release : 4.3

Resolution

The fix for this is scheduled to be delivered with 4.3.05 CP07 and 4.4 CP01.  Early estimates are by the end of the year but this could change depending on how QA testing goes.

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