Starting an agent from AWI is failing: failed: 'java.util.concurrent.TimeoutException

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When staring an agent from AWI, it is failing with the error message below.

Connection to Service Manager (<hostname>:<Service Manager port number>) failed: 'java.util.concurrent.TimeoutException

 

 

Environment

Release : 21.0.x

Resolution

Troubleshooting steps:

Step 1) Check if the correct Service Manager port number is used in the agent" Client 0 ->  Administrations-> Agents and Groups-> Agents -> right click on the agent-> Open -> Service Manager section

Step 2) From the machine where AWI is launched, please execute the command below and see if that works. If not, please check with the network administrator for possible firewall issue.

               telnet <Service Manager's IP or hostname> 8871

Step 3) From the bin directory of the Service Manager ,installed on the same server as the Automation Engine, execute the command below to get all the list of the AWA services. If it fails, please check with the network administrator for possible firewall issue.

ucybsmcl  -c GET_PROCESS_LIST -h <IP or hostname of Service Manager of the agent>:<Service Manager port number> -n <Phrase>

 

Step 4) From the bin directory of the Service Manager ,installed on the same server as the Automation Engine, execute the command below to see if it can start the agent. If it fails, please check with the network administrator for possible firewall issue.

ucybsmcl  -c START_PROCESS -h 1<IP or hostname of Service Manager of the agent>:<Service Manager port number> -n <Phrase> -s <Replace this with the Name of the UNIX Agent service>

 

Step 5) Check with network administrator to perform network trace while trying to start the UNIX agent. This is to see if there's any connection that get reset or being dropped.