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APM Agent not checking in after configuring in DX Netops Performance Management

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Article ID: 254859

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Configured APM agent and it is not checking in.

Environment

Release : 21.2.x
APM: 10.7.0.358

Cause

Wrong port in use and had to mark the agent as 10.7 compatible.

Resolution

The port noted is 5001 for the Enterprise Manager:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/integrating/monitor-server-performance-with-ca-application-performance-management.html

See the following for troubleshooting agents not checking in to APM and having the note regarding forcing compatibility for older versions of APM:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/22-1/troubleshooting/agent-troubleshooting/Agent-Starts-Not-Visible.html