Undefined Error When Accessing Modern UX

Products

• Clarity PPM SaaS

Issue/Introduction

When accessing the Modern UX, users get generic error message "Undefined"  


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Browser trace shows error: API-1035 : Could not load attachment

The APP logs show error:

ERROR 2022-11-22 08:47:52,233 [http-nio-8080-exec-608] pagebuilder.FilePageBuilder (clarity:user:session:PPM_REST_API) File "5335715" not found in path "/opt/ppm/files/filestore/clarity/Files/335/005"
ERROR 2022-11-22 08:47:52,233 [http-nio-8080-exec-608] ppm.rest (clarity:user:session:PPM_REST_API) Error while loading Attachment Data from Document Manager.Could not retrieve file from file store.
ERROR 2022-11-22 08:48:24,779 [http-nio-8080-exec-637] pagebuilder.FilePageBuilder (clarity:user:session:PPM_REST_API) File "5335715" not found in path "/opt/ppm/files/filestore/clarity/Files/335/005"
ERROR 2022-11-22 08:48:24,779 [http-nio-8080-exec-637] ppm.rest (clarity:user:session:PPM_REST_API) Error while loading Attachment Data from Document Manager.Could not retrieve file from file store.

Environment

Release : 16.0.3

Resolution

This is due to a refresh of environments where the filestore is not included within the database and is external. The file store can no longer be referenced, such as a refresh of PROD to a lower environment.

The resolution is to copy the filestore to the target location/environment.

Alternatively, if the filestore was copied, the following workaround may help or run the Job Index contents and documents for searches if not run already

• Open the MUX, and go to the Administration "System Settings".
• From "Branding" upload a logo.
• After uploaded, then click the "Delete" button to remove the logo, and restore to default.
• The original error should now be cleared up.