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We need help with uninstalling EEM and Reinstalling it.

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Article ID: 254795

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Hi Team,

 dxserver service  failed to start after applying the log4j patch 99111494 has been updated

1. unregister the WCC and  WorkloadAutomation AE
2. Uninstall the EEM using eiamuninstall

Some items could not be removed after uninstalling.

below items are there in /opt/CA/ShareComponents

-rw-rw-r--  1 root root   37 Oct  2 11:14 iTechnology.location

drwxr-xr-x  3 root root 4096 Oct  2 15:20 CAPKI

drwxr-xr-x  3 dsa  root 4096 Oct  2 15:20 CADirectory

dr-x------ 10 root root 4096 Oct  2 15:21 EmbeddedEntitlementsManager

drwxr-xr-x  3 root root 4096 Nov  1 21:39 Csam

drwx------  4 root root 4096 Nov 21 18:08 iTechnology

 

While trying to reinstall EEM getting EEM is already there and not able to find the option. Need your assistance to reinstall EEM

 

Components to Install

---------------------

 

Component(s) that are already installed are:

       Scheduler

       Application Server

       REST web service

       Client

       Agent

       CA Embedded Entitlements Manager (CA EEM)

       Secure Socket Adapter (SSA)

 

Select the components and their respective dependencies.

       Component Name                            Dependencies

    1- Web UI (WCC)------------------------------Web UI Collector, SDK, SSA

    2- Web UI Collector--------------------------SDK, SSA

    3- SOAP web service--------------------------SDK, SSA

    4- Software Development Kit (SDK)------------SSA

 

 

 

Environment

Autosys EEM12.0

Resolution

Question 1:
  For Uninstall:
            /opt/CA/SharedComponents/EmbeddedEntitlementsManager/uninstall/eiamuninstall
            /opt/CA/SharedComponents/EmbeddedEntitlementsManager/uninstall/eiamuninstall-DFORCE_UNINSTALL=true

              Which one needs to follow from the above for Uninstall?

Answer:
            I would suggest running the below command:
                       eiamuninstall -DFORCE_UNINSTALL=true
            Please see the below link:
           https://techdocs.broadcom.com/us/en/ca-enterprise-software/other/Embedded-Entitlements-Manager/12-6/installing/uninstalling-ca-eem-server.html

Question 2:
After Uninstall we need to remove the folders from the /opt/CA/SharedComponents/ except Csam ?

Answer:
          There should be no need to remove any folders.
          If you are uninstalling EEM the only directories that should be removed are:
          EIAM_PATH=/opt/CA/SharedComponents/EmbeddedEntitlementsManager
          IGW_PATH=/opt/CA/SharedComponents/iTechnology
          CADIR_PATH=/opt/CA/SharedComponents/CADirectory

Question 3:

    Need to Uninstall and Install on a prod server where Tie Breaker, WCC and Secondary EEM exists and don’t want to stop the service.

Is this okay if we do not stop other services and install Secondary EEM ?

Answer:
            I need more information. Do you have TWO instances of EEM running on the same server?
           
            I would make sure the WCC and Tie Breaker configuration files do not have any referance to the Secondary EEM when trying to do this upgrade. If they do then you should shut them down.
           If they do not have any reference to the secondary EEM then they can stay up.


Question 4:
           For Csam folder created after which component installed and what impact if its removed for the Sharedcomponents ?

Answer:
          CSAM stands for Secure Sockets Adaptor communication. It is used by all components for Autosys as it handles the communication encryption.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/Before-You-Begin/ca-workload-automation-ae-deployment-best-practices/implementation-best-practices/instance-wide-encryption.html

CSAM is installed as part of the Autosys Schedhuler /SDK /Agent installs /Application server/ WCC

This can NOT BE REMOVED. It will break the application.