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VIP Manager IdP Single Sign-On Login Fails with Error: You have succesfully signed out

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Article ID: 254735

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Updated On:

Products

VIP Service

Issue/Introduction

Error You have successfully signed out when a VIP administrator logs into VIP Manager through the organization's single sign-on (SSO). 

Cause

The session for the previous login expired before the administrator signed out. During the next login, the previous session is reset and redirected to https://manager.vip.symantec.com/vipmgr/signout.v. 

Resolution

Close the browser page where the error is seen, then attempt a second login using the same VIP Manager login link provided by your organization. Do not attempt a second login by clicking the Sign In link at the top of the page (seen in the screenshot above)

Note: The VIP engineering team has identified the cause and implemented a fix to address the issue, The issue should be resolved now.

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