Following the upgrade to Messaging Gateway 10.8.0, scheduled backups fail with the following errors logged in the BrightmailLog.log
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentEvent] WARN - null: Name or service not known : null
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - An agent error has occurred in the following code path:
java.lang.Exception
at com.symantec.smg.controlcenter.agent.AgentHelper.logError(AgentHelper.java:458)
at com.symantec.smg.controlcenter.agent.ScriptHelper.executeScript(ScriptHelper.java:2641)
at com.symantec.smg.controlcenter.disasterrecovery.backup.BackupManager.backupNow(BackupManager.java:303)
at com.symantec.smg.controlcenter.disasterrecovery.backup.scheduled.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:123)
at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - --- Host Name: null
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - --- Agent Port Number: 41002
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - The response object is null.
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [ScriptHelper] ERROR - com.symantec.smg.controlcenter.BrightmailException: The Agent running on null is temporarily unreachable. Please check the specified host. ; nested exception is:
java.net.UnknownHostException: null: Name or service not known
Release : 10.8.0
The scheduled backup is failing due to a name resolution error. The Control Center is possibly attempting to resolve the hostname of the system to execute the backup and may be getting a NXDOMAIN response when looking up the hostname in DNS.
This is a known issue and will be addressed with a future release.
Manual backups do not appear to be affected.
Workaround
Example