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Messaging Gateway Alert - Scheduled tasks failures after upgrade to 10.8.0

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Article ID: 254730

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Updated On:

Products

Protection Suite Enterprise Edition Messaging Gateway

Issue/Introduction

Following the upgrade to Messaging Gateway 10.8.0, scheduled backups fail with the following errors logged in the BrightmailLog.log

Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentEvent] WARN - null: Name or service not known : null 
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - An agent error has occurred in the following code path: 
java.lang.Exception
 at com.symantec.smg.controlcenter.agent.AgentHelper.logError(AgentHelper.java:458)
 at com.symantec.smg.controlcenter.agent.ScriptHelper.executeScript(ScriptHelper.java:2641)
 at com.symantec.smg.controlcenter.disasterrecovery.backup.BackupManager.backupNow(BackupManager.java:303)
 at com.symantec.smg.controlcenter.disasterrecovery.backup.scheduled.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:123)
 at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - --- Host Name: null 
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - --- Agent Port Number: 41002 
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [AgentHelper] ERROR - The response object is null. 
Nov 14 2022 00:00:00 [BrightmailScheduler_Worker-46] [ScriptHelper] ERROR - com.symantec.smg.controlcenter.BrightmailException: The Agent running on null is temporarily unreachable. Please check the specified host. ; nested exception is: 
  java.net.UnknownHostException: null: Name or service not known 

Environment

Release : 10.8.0

Cause

The scheduled backup is failing due to a name resolution error. The Control Center is possibly attempting to resolve the hostname of the system to execute the backup and may be getting a NXDOMAIN response when looking up the hostname in DNS.

Resolution

This is a known issue and will be addressed with a future release.

Manual backups do not appear to be affected.

Workaround

  1. Add the Control Center IP address to the local host file in Administration > Configuration > host > DNS / Time > Host name and IP Address Mapping as shown below
  2. Restart the Control Center appliance or virtual machine

Example

Attachments