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Cannot Launch SMConsole on Windows

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Article ID: 254704

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Updated On:

Products

CA Single Sign On Agents (SiteMinder)

Issue/Introduction

When we attempt to launch the Siteminder Policy Server Management Console from the Start menu, the console will not launch.

 

 

Environment

Policy Server: r12.8.x
Policy Server OS: Windows Server

Cause

The 'Policy Server Management Console' from the Windows Start menu goes to a shortcut in the following path:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\Single Sign-On\Policy Server Management Console

That short-cut is pointing to the following executable:

"<Install_Dir>\siteminder\bin\smconsole.bat"

DEFAULT: "C:\Program Files\CA\siteminder\bin\smconsole.bat"

 

There is an underlying issue with permissions on the account, or hardening of the server through Global Policies.

Resolution

1) Browse to the SMConsole executable:

Default: C:\Program Files\CA\siteiminder\adminui\bin\

2) 'right-click' "smconsole.bat" and select "Run As Administrator".