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Spectrum upgrade installation failed with error while loading shared libraries (2)

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Article ID: 254693

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Updated On:

Products

CA Spectrum

Issue/Introduction

SpectroServer has been updated from Windows 2012 R2 to Windows 2016.

Still an error with mysql during update from Spectrum 22.2.1 to 22.2.2:

postinstall log:

*********CUSTOM SCRIPT SUMMARY**********
Script Install-Tools/CUS/mysql.cus has failed

Errors occurred during the execution of
the custom scripts noted above. Please
refer to the appropriate install.log
file for specific information on the
error. These errors must be resolved
before installing any Service Packs or
hot fixes.

****************************************

** Error during running of custom scripts

 

mysql log

********* Starting mysql  **********

The mysql service is starting...............
The mysql service could not be started.

More help is available by typing NET HELPMSG 3523

**^G Error during net start mysql

 

Command Prompt:

C:\win32app\Spectrum\mysql\bin>net helpmsg 3523

The *** service could not be started.

C:\win32app\Spectrum\mysql\bin>

 

 

 

Environment

Release : 22.2

Cause

Unable to recycle the mysql service.

 

Resolution

Post install log, Only mysql.cus is failed but rest of the log is fine.

mysql log shows that it is unable to restart the mysql service

Please check if you are able to start the processd and check mysql started or not.

If it is Process Daemon and Mysql Database Server service started then installation is successful as there are no other errors present in Post Install log

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