The Symantec Installation Manager (SIM) lets you create a support package that you can send to the Symantec Support team for further assistance during SIM issues. You can create the support package when you encounter problems with the installation, configuration, or execution of the Symantec products.
The name of the support package is Support, with the date and the time that is appended to the package folder. Support package is a .zip file containing all the logs generated by SIM, registry backup, and history product listing file. By default, the support package is created in the ...\Program Files\Altiris\Symantec Installation Manager\Support directory on the server.
The support package is a compressed ZIP file that includes the following data:
To create a support package
Alternatively, you can navigate to the following location on the computer to view the support package files:
C:\Program Files\Altiris\Symantec Installation Manager\Support