Report Http Error 500 / Unable to compile class for JSP

Products

• CA Workload Automation DE

Issue/Introduction

Generating reports returns a page (no headers, data, etc..) showing:

 

HTTP ERROR 500
Problem accessing /viewer/frameset. Reason: 

    Exception in JSP: /webcontent/birt/pages/layout/ReportFragment.jsp:27

24: <%
25:  if ( fragment != null )
26:  {
27:   fragment.callBack( request, response );
28:  }
29: %>
30: </TR>

Stacktrace:

.....

 

Environment

Release : 12.2

Cause

The problem was found to be related to a Carbon Black Security Policy. 

 

Resolution

CA Workload Automation DSeries does not officially certify/support Carbon Black. The following is offered to try and help you find a policy that works. 

First, disable Carbon Black policies on the deserver and desktop client systems. Then generate the report again and confirm that it is working as expected. 

If the report can be successfully generated after disabling the Carbon Black policies then it you can look at using Process Monitor and/or Process Explorer to see what .exe, jar, .dll, etc. files will need to be added to the Carbon Black policy for it to allow reports to be generated. 

In one instance, where the DE Server and Desktop Client were installed on the same server, the report was successfully generated after updating the Carbon Black policy to allow the DE Server's <DEServer_Install_Dir>\reporting\birt-runtime\reportengine\lib\chartengineapi.jar file. 

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