How to capture a HAR file from an iOS device
book
Article ID: 254567
calendar_today
Updated On:
Products
Cloud Secure Web Gateway - Cloud SWG
Issue/Introduction
Need to gather a har file from an iOS device for troubleshooting purposes
Cause
Need to gather a har file from an iOS device
Resolution
Steps
- On your iOS device, go to Settings > Safari > Advanced > Enable Web Inspector
- Connect your iOS device to your Mac computer using a cable and make sure your iOS device is recognized
- On your iOS device, launch Safari and reproduce the issue
- Using your Mac computer, launch Safari, then click on Develop > Select your iPad /iPhone > Click on the session and that will open the developer tools
- From here, you can export the HAR file and attach it to your support case.
Feedback
thumb_up
Yes
thumb_down
No