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After upgrade CA Service Catalog 17.1 to 17.3 offering folder does not show

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Article ID: 254527

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

After upgrade CA Service Catalog 17.1 to 17.3 on Windows Server 2016 Standard don't show Offering Folder 

 

In CA Service Catalog 17.1 the Offering Folder displayed a lot of offerings.

 

The upgrade was successful

 

What could cause this issue?

 

Environment

Release : 17.3

Resolution

One reason could be the Browser language setting.

If you see the 17.3 Service Catalog web ui shows a different language than the one in 17.1, change the language to the same as before and close browser and open browser again and then login to SC web ui.

For example, for Chrome, go settings-->Language and change the language and then close all Chrome browsers and start a new one.