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Unable to add users to Portal using registration flow (email link)

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Article ID: 254503

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Updated On:

Products

CA API Developer Portal

Issue/Introduction

When the user clicks on the link and fills out the form, they get an error.  This same errors appears regardless of whatever tenant is being used.

Environment

Release : 5.1

Cause

Reviewed the results from the select call query below 

mysql> Use portal

mysql> SELECT * from AUTHENTICATION_CONFIG\G;

The Global Role was missing

Resolution

Two tenants the Global Role is missing from the authentication

Kubernetes portal cluster

Resolved by inserting the missing ROLE 

INSERT INTO portal.AUTHENTICATION_CONFIG VALUES ('00000000-21be-4c0e-9264-5f02342088e0','DEFAULT', 'CA APIM', '', NULL, 1, 0, 0, 'system', 'system', '-1', 0, 0, 'PORTAL');