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Agents connectivity issues very frequently and WP log shows U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP023' AE system: 'AWA_TEST'.

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Article ID: 254495

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Agents connectivity issues very frequently and WP log shows U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP023' AE system: 'AWA_TEST'.

Environment

Release : 12.3.9

Resolution

It shows the error is related to every WP in log.

20220617/231941.127 -  U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP025' AE system: 'AWA_TEST'.
 Line 343830: 20220617/231942.928 -  U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP023' AE system: 'AWA_TEST'.
 Line 343932: 20220617/231944.771 -  U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP022' AE system: 'AWA_TEST'.
 Line 344034: 20220617/231946.607 -  U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP007' AE system: 'AWA_TEST'.
 Line 344136: 20220617/231948.520 -  U00011801 Error in Server routine 'JPEXEC_R', Server: 'AWA_TEST#WP055' AE system: 'AWA_TEST'.

These are most likely related to (very) old entries in the database. Agents are loosing connection due to this. Proper maintenance of AE DB should prevent this from happening in future.