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Error installing API Gateway platform update 10.1 Layer7_API_PlatformUpdate_64bit_v10.1.00-CentOS

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Article ID: 254426

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Updated On:

Products

CA API Gateway

Issue/Introduction

I was trying to update my gateway from version 10.0 to version 10.1 at this point we run this gateway in just one node and the databases is embedded, 

sspc_0_0.log shows error,

2022-11-14T10:01:24.228-0300 INFO    107846 com.l7tech.server.processcontroller.patching.PatchServiceApiImpl: Output from patch install: rm: cannot remove ‘/opt/SecureSpan/Platform/data/cache’: Directory not empty
2022-11-14T10:01:24.237-0300 INFO    107846 com.l7tech.server.processcontroller.patching.PatchServiceApiImpl: Output from patch install: error: %preun(ssg-platform-1.9.00-594.noarch) scriptlet failed, exit status 1

Environment

Release :

Resolution

# ls -alR /opt/SecureSpan/Platform/data/cache

Showed bundle files in this directory. Removing data underneath /cache and re-applying the failed platform patch allowed installation to succeed.