Probe - sdgtw service now integration - user account permission

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In service now we need to create admin account or normal account ?

 

Environment

Release : 20.4

Resolution

The SeriviceNow user needs 3 roles in ServiceNow for the sdgtw probe to work as expected:
ITIL
personalized_dictionary
SOAP

In general, the personalize_dictionary roe has read, write, create, and delete permissions on the sys_dictionary table.

The sdgtw probe needs roles with read-only access on the sys_dictionary table for the ServiceNow user.

This lets the user create a separate ACL role with read-only access to the sys_dictionary table. You can provide this role to the ServiceNow user configured in the probe"

As per probe documentation, for ServiceNow, it is required the role personalize_dictionary for the connection profile. This role (as far as I know) has access to next tables

sys_dictionary

sys_db_object

sys_security_acl

sys_documentation

sys_number

As an alternative the documentation mention that you can create a role with same accesses as personalize_dictionary, but with read-only access to sys_dictionary table.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/extensibility-and-integrations/sdgtw-service-desk-gateway/sdgtw-service-desk-gateway-release-notes.html