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Alarm filter not cleared in IM

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Article ID: 254395

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

 

Whenever we are opening IM at Alarm window, we are not getting any alerts and once we open the alarm filter by default ''filesrv'' is appearing at Hostname option and once we clear it alarms appear at alarm window. Then when we close IM and reopen it again, and we do not see the alarm because the hostname alarm filter is still there, although we cleared it before.

Environment

Release : 20.4

Component: UIM Infrastructure Manager

 

Resolution

1) Clear the hostname filter, click on apply (alarms at at alarm window appears)

2) Click on View -> Save current profile

3) Close IM and then reopen 

You should be able to see alarms now, and the filter should have been cleared.