Resolving Missing Task Tabs in Identity Manager After Custom Skin Implementation

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

After applying a custom skin for branding within Identity Manager, users may observe that the tabs at the top of the task interface are missing. This behavior occurs due to incorrect image path references within the custom CSS configuration, preventing the UI from loading the necessary graphical elements.

Environment

Identity Manager 14.x

Cause

The default configuration file (/ui7/ca/css/ca.css) contains relative path references that do not account for the additional directory depth introduced when using a custom skin. The existing path ../../../../ui/ca-css/images is incorrect in the context of the custom skin directory structure.

• Tabs located at the top of the task interface fail to display after applying a custom skin URL.
• Application logs or browser console may indicate 404 errors for image assets related to the custom UI skin.

Resolution

To restore the missing task tabs, update the image path references in your custom CSS file:

1. Access the Configuration File: Navigate to the following location on your Identity Manager server: /app/imcss/ui7/ca/css/ca.css

2. Update Image Paths: Open the ca.css file and perform a global replacement for the incorrect image path.

   • Find: ../../../../ui/ca-css/images
   • Replace with: ../../../../../../ui/ca-css/images (There are typically 11 instances of this path that require updating.)

3. Validate and Refresh:

   • Save the changes to ca.css.
   • Clear your browser cache and refresh the Identity Manager task page to verify that the tabs are now visible.

Additional Information

For further information see the documentation

Modify Identity Manager Branding