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Code 1717 Scan terminated on discover scan

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Article ID: 254363

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Updated On:

Products

Data Loss Prevention Core Package Data Loss Prevention Discover Suite

Issue/Introduction

Code

1717

Summary

Scan terminated - Transition Failed

Detail

Failed to handle the state change of discover server Discover Discover1 while scanning discover target "FileShares". See log files for details.

In the FileReader logs we see the following:

File: Discover_1\logs\debug\FileReader0.log
Class: com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler
Method: requestComplete
Level: WARNING
Message:  Failed to acknowledge the scan message //Server_A/Share_name/X Something.pdf
com.symantec.dlp.messagequeue.exception.MessageQueueException: Acknowledgement failed
 at com.symantec.dlp.messagequeue.DefaultTransactionalQueueMessage.acknowledge(DefaultTransactionalQueueMessage.java:57)
 at com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler.requestComplete(MessageChainResponseHandler.java:184)
 at com.symantec.dlp.remediation.async.scanupdate.AsyncScanUpdate.markScanRequestComplete(AsyncScanUpdate.java:80)
 at com.symantec.dlp.remediation.async.scanupdate.AsyncScanUpdateManagerImpl.processScanUpdate(AsyncScanUpdateManagerImpl.java:151)
 at com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler.sendRemediationUpdate(MessageChainResponseHandler.java:230)
 at com.vontu.discover.crawler.framework.scanupdate.BaseMessageChainResponseHandler.handleMessageChainResponse(BaseMessageChainResponseHandler.java:190)
 at com.vontu.discover.remediation.ContentItemChainMessageObserver.handleChainMessage(ContentItemChainMessageObserver.java:104)
 at com.vontu.discover.remediation.ContentItemChainMessageObserver.messageProcessingComplete(ContentItemChainMessageObserver.java:91)
 at com.vontu.messaging.chain.message.ChainMessage.notifyProcessingComplete(ChainMessage.java:202)
 at com.vontu.messaging.chain.MessageChain.processMessage(MessageChain.java:302)
 at com.vontu.messaging.chain.MessageChain.run(MessageChain.java:143)
 at java.lang.Thread.run(Thread.java:748)
Caused by: javax.jms.IllegalStateException: The Session is closed
 at org.apache.activemq.ActiveMQSession.checkClosed(ActiveMQSession.java:771)
 at org.apache.activemq.ActiveMQMessageConsumer$2.execute(ActiveMQMessageConsumer.java:613)
 at org.apache.activemq.command.ActiveMQMessage.acknowledge(ActiveMQMessage.java:102)
 at com.symantec.dlp.messagequeue.DefaultTransactionalQueueMessage.acknowledge(DefaultTransactionalQueueMessage.java:51)
 ... 11 more

Environment

Release : 15.8 and above

Cause

This happens when the grid scan receives no more data after its 30-minute timeout and the grid controller will flush the file queue for each of the grid members that timed out. 

Resolution

This is informational and in the scan reports will list all the files that were flushed.