Code 1717 Scan terminated on discover scan
Article ID: 254363
Updated On:
Products
Issue/Introduction
|
Code |
1717 |
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Summary |
Scan terminated - Transition Failed |
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Detail |
Failed to handle the state change of discover server Discover Discover1 while scanning discover target "FileShares". See log files for details. |
In the FileReader logs we see the following:
File: Discover_1\logs\debug\FileReader0.log
Class: com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler
Method: requestComplete
Level: WARNING
Message: Failed to acknowledge the scan message //Server_A/Share_name/X Something.pdf
com.symantec.dlp.messagequeue.exception.MessageQueueException: Acknowledgement failed
at com.symantec.dlp.messagequeue.DefaultTransactionalQueueMessage.acknowledge(DefaultTransactionalQueueMessage.java:57)
at com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler.requestComplete(MessageChainResponseHandler.java:184)
at com.symantec.dlp.remediation.async.scanupdate.AsyncScanUpdate.markScanRequestComplete(AsyncScanUpdate.java:80)
at com.symantec.dlp.remediation.async.scanupdate.AsyncScanUpdateManagerImpl.processScanUpdate(AsyncScanUpdateManagerImpl.java:151)
at com.vontu.discover.crawler.framework.scanupdate.MessageChainResponseHandler.sendRemediationUpdate(MessageChainResponseHandler.java:230)
at com.vontu.discover.crawler.framework.scanupdate.BaseMessageChainResponseHandler.handleMessageChainResponse(BaseMessageChainResponseHandler.java:190)
at com.vontu.discover.remediation.ContentItemChainMessageObserver.handleChainMessage(ContentItemChainMessageObserver.java:104)
at com.vontu.discover.remediation.ContentItemChainMessageObserver.messageProcessingComplete(ContentItemChainMessageObserver.java:91)
at com.vontu.messaging.chain.message.ChainMessage.notifyProcessingComplete(ChainMessage.java:202)
at com.vontu.messaging.chain.MessageChain.processMessage(MessageChain.java:302)
at com.vontu.messaging.chain.MessageChain.run(MessageChain.java:143)
at java.lang.Thread.run(Thread.java:748)
Caused by: javax.jms.IllegalStateException: The Session is closed
at org.apache.activemq.ActiveMQSession.checkClosed(ActiveMQSession.java:771)
at org.apache.activemq.ActiveMQMessageConsumer$2.execute(ActiveMQMessageConsumer.java:613)
at org.apache.activemq.command.ActiveMQMessage.acknowledge(ActiveMQMessage.java:102)
at com.symantec.dlp.messagequeue.DefaultTransactionalQueueMessage.acknowledge(DefaultTransactionalQueueMessage.java:51)
... 11 more
Environment
Release : 15.8 and above
Cause
This happens when the grid scan receives no more data after its 30-minute timeout and the grid controller will flush the file queue for each of the grid members that timed out.
Resolution
This is informational and in the scan reports will list all the files that were flushed.
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