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Does ServiceNow connector V 4.6.1 support ServiceNow Tokyo release?

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Article ID: 254251

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Our ServiceNow group is planning to upgrade to Tokyo release soon. We're doing the Integration testing in the Test environment right now.  It appears when a device is set to anything other than the "Installed" state, the device "Is in Maintenance" field under the "USM Notebook" did not switch from false to true.

Environment

Release : 4.2

Resolution

Customer removed the ServiceNow connector and let it retrieving all items from fresh.

This resolved the problem but officially the ServiceNow connector 4.6.1 is not certified for Tokyo.