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CIC and error to load Config.xml

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Article ID: 254238

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

 

util.bat commands like util -C or util -A fails with error :

14:31:17.545 [main] ERROR com.ca.sccc.CCException - Exception caught.  Stack Trace:
14:31:17.545 [main] ERROR com.ca.sccc.CCException - java.lang.NoClassDefFoundError: org/w3c/dom/ElementTraversal
14:31:17.545 [main] ERROR com.ca.sccc.CCException - java.lang.ClassLoader.defineClass1(Native Method)
14:31:17.545 [main] ERROR com.ca.sccc.CCException - java.lang.ClassLoader.defineClass(ClassLoader.java:763)
14:31:17.545 [main] ERROR com.ca.sccc.CCException - java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
14:31:17.545 [main] ERROR com.ca.sccc.CCException - java.net.URLClassLoader.defineClass(URLClassLoader.java:468)
14:31:17.561 [main] ERROR com.ca.sccc.CCException - java.net.URLClassLoader.access$100(URLClassLoader.java:74)
...
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.parsers.AbstractDOMParser.startDocument(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.impl.dtd.XMLDTDValidator.startDocument(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.impl.XMLDocumentScannerImpl.startEntity(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.impl.XMLVersionDetector.startDocumentParsing(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - com.ca.sccc.CCUtilities.getDocument(CCUtilities.java:380)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - com.ca.sccc.CCConfig.loadConfiguration(CCConfig.java:61)
14:31:17.592 [main] ERROR com.ca.sccc.CCException - com.ca.sccc.CCBatchUtil.main(CCBatchUtil.java:50)
14:31:17.592 [main] FATAL com.ca.sccc.CCBatchUtil - Failed to load configuration data from Config.xml, aborting
Completed due to Fatal Error (return code: 2)
See Util log file for details

Environment

Client Automation 14.5 CU3 or CU4

Resolution

Open a case at CA Broadcom Technical Support requested the fix for this.

The fix contains 2 files :

CACIC.jar
Util.bat
 
And installation procedure is :

- Rename file C:\Program Files (x86)\CA\SC\CIC\bin\util.bat as C:\Program Files (x86)\CA\SC\CIC\bin\util.bat.CU4
- Copy new file Util.bat into C:\Program Files (x86)\CA\SC\CIC\bin
 
- Rename file C:\Program Files (x86)\CA\SC\CIC\lib\CACIC.jar as C:\Program Files (x86)\CA\SC\CIC\lib\CACIC.jar.CU4
- Copy new file CACIC.jar into C:\Program Files (x86)\CA\SC\CIC\lib