Web Archive fails with Error Code 2403

Products

• Data Loss Prevention Enterprise Suite

Issue/Introduction

Web Archive fails with Error Code 2403

Environment

Release : 15.8- 16.0

Cause

Tomcat permissions insufficient in target directory. 

Resolution

Web Archive is generally used when a legal situation involves authorities or other parties that should not be granted access to Enforce. 

 

It is also used in conjunction with incident deleter. You can archive a report then use incident deleter to clear out the incidents stored in the Database.

 

When exporting write folder is blocked by default from the com.vontu.protect.dir}/lib/jar/manager.jar 

 

You can find where the default folder location is in protect.properties

 

 # Incident Web Archival HTML files are generated in this folder

web.archive.home = C:/ProgramData/Symantec/DataLossPrevention/EnforceServer/16.0.00000/archive

 

To allow writing to any directory for testing add this to manager.properties located at C:\Program Files\Symantec\DataLossPrevention\EnforceServer\16.0.00000\Protect\config

 

grant codeBase "file:${com.vontu.protect.dir}/lib/jar/manager.jar" {

        permission java.io.FilePermission "C:/ProgramData/Symantec/DataLossPrevention/EnforceServer/16.0.00000${/}-", "read,write,delete";

};

 

Otherwise change the folder in the above code block to the directory you wish to export to.