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DxNetOps - Print Dashboard is Giving ERR_INVALID_RESPONSE

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Article ID: 254221

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Updated On:

Products

DX NetOps CA Performance Management - Usage and Administration

Issue/Introduction

A user is trying to print their custom dashboard they made but is getting an error page.

I can reproduce this on their account.

On the dashboard, the three dots menu drop down, the Print Scaled under here is what is doing this.

When I use the gear icon on just one view in the dashboard, I can get the csv to download.

Other dashboards for this user seem to be ok, just this one.

I'm not even able to edit this dashboard, it just has a blank page.

Any ideas on what could be wrong with this one ?

Thanks in advance,

Rebekah

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Please see screenshots.

 
 
I found one error in this log:  /opt/CA/PerformanceCenter/PC/logs/PCService.log
 
ERROR | qtp1061424571-5455957    | 2022-11-09 17:01:40,926 | com.ca.im.portal.csv.Page
      | CSV Page Unhandled Exception
java.lang.NullPointerException
ERROR | qtp1061424571-5456023    | 2022-11-09 17:01:51,503 | com.ca.im.portal.csv.Page
      | CSV Page Unhandled Exception
java.lang.NullPointerException

Environment

Release : 20.2

Resolution

The group being utilized was huge and the only way to run this would be through NFA. Recommended running through NFA and/or making the group smaller to be get the report in a CAPC dashboard