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Duplicated entries while generating an HW Inventory report

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Article ID: 254184

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

While generating a HW inventory, it's possible to see that the entries are shown duplicated, as shown here:

Environment

Client Automation 14.5

Resolution

This is caused becasue some fields selected for this Report, part of the HW inventory, have multiple entries. As example, when selecting "Processors[All]" can cause this:

Because this specific entry, when looking directly on the HW Inventory section, has 4 entries:

This is causing that the Agent(s) with 4 processors will be shown 4 times.

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