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Cannot log into DLP after running Directory Connections

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Article ID: 254182

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

DLP login fails after a Directory Connection sync is run. 
Enforce Console > System > Settings > Directory Connections.

Login is available after restarting services on the Enforce server.

Environment

Symantec Data Loss Prevention 15.8.x

Cause

The Directory Connection is configured to sync to a large Active Directory Base DN. This results in higher CPU and memory utilization which brings down the DLP services.

Resolution

Workaround: Restart services on the Enforce server.

Broadcom is aware of the higher resource utilization and is working on a solution.