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High memory usage with w3wp.exe

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Article ID: 254169

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Updated On:

Products

CA Service Management - Asset Portfolio Management

Issue/Introduction

Server is experiencing high memory usage on the w3wp.exe process, which is causing data link issues with assets and very slow performance

Example of the data link issues:

Assets were created without the asset_source_uuid field being populated

Environment

Release : 17.3

CA IT Asset Manager

Resolution

Issue has not presented since telemetry was disabled as a workaround.  issue is addressed at RU17

Additional Information

Issue could also be due to virus protection or network security interfering with the w3wp.exe IIS process