Prerequisite:
- Machine which has access to the internet with the same version of Symantec Protection Engine installed.
- Symantec Protection Engine on this machine should be able to access and download definitions from liveupdate.symantec.com
- Valid Symantec Protection Engine license installed.
Steps to be performed on the Symantec Protection Engine which has internet access:
- Ensure the last Live Update session is complete. Open lux.log and check entries at the end of the file.
Default path in Linux: /opt/SYMCScan/bin/definitions/Stargate/logs/lux.log
Default path in Windows: C:\Program Files\Symantec\Scan Engine\Definitions\Stargate\logs\lux.log
- Wait 10 minutes to ensure the downloaded definitions are applied.
- Stop Symantec Protection Engine service
- Make a copy of "Stargate" directory to a shared location. This directory needs to be copied to another Symantec Protection Engine machine(s) in later steps.
Default path Linux: /opt/SYMCScan/bin/definitions/Stargate
Default path Windows: C:\Program Files\Symantec\Scan Engine\definitions\Stargate
- Start Symantec Protection Engine service so it will keep updating the definitions
Step to be performed on Symantec Protection Engine machine which does not have internet access:
- Login to Symantec Protection Engine machine which does not have internet access.
- Make sure this machine has valid Symantec Protection Engine license
- Stop Symantec Protection Engine service
- Navigate to the "definitions" directory.
Default path Linux: /opt/SYMCScan/bin/definitions/
Default path Windows: C:\Program Files\Symantec\Scan Engine\definitions
- Rename "Stargate" directory to "Stargate.old"
- Copy "Stargate" directory from shared location in previous steps.
- Ensure permissions and ownership of "Stargate" directory to same as that of "Stargate.old"
- Start Symantec Protection Engine service
- Verify Symantec Protection Engine started using new definitions