Steps to update Protection Engine definitions manually or if the machine does not have internet access

Products

• Protection Engine for NAS
• Protection Engine for Cloud Services

Issue/Introduction

What are the steps to update Symantec Protection Engine (SPE) definitions manually or if the machine does not have internet access.

Environment

• Symantec Protection Engine (SPE) 9.0 and later.

Resolution

These steps assume that a LiveUpdate Administrator (LUA) is not a mechanism available to you for updating your SPE's virus definitions and you need to do it manually.

 

Prerequisite:

1. Machine which has access to the internet with the same version of Symantec Protection Engine installed.
2. Symantec Protection Engine on this machine should be able to access and download definitions from liveupdate.symantec.com
3. Valid Symantec Protection Engine license installed.

 

Steps to be performed on the Symantec Protection Engine which has internet access:

1. Ensure the last Live Update session is complete. Open lux.log and check entries at the end of the file.

• • Default path in Linux: /opt/SYMCScan/bin/definitions/Stargate/logs/lux.log
  • Default path in Windows: C:\Program Files\Symantec\Scan Engine\Definitions\Stargate\logs\lux.log

2. Wait 10 minutes to ensure the downloaded definitions are applied.
3. Stop Symantec Protection Engine service
4. Make a copy of "Stargate" directory to a shared location. This directory needs to be copied to another Symantec Protection Engine machine(s) in later steps.

• • Default path Linux: /opt/SYMCScan/bin/definitions/Stargate
  • Default path Windows: C:\Program Files\Symantec\Scan Engine\definitions\Stargate

5. Start Symantec Protection Engine service so it will keep updating the definitions

 

Step to be performed on Symantec Protection Engine machine which does not have internet access:

1. Login to Symantec Protection Engine machine which does not have internet access.
2. Make sure this machine has valid Symantec Protection Engine license.
3. Stop Symantec Protection Engine service.
4. Navigate to the "definitions" directory.

• • Default path Linux: /opt/SYMCScan/bin/definitions/
  • Default path Windows: C:\Program Files\Symantec\Scan Engine\definitions

5. Rename "Stargate" directory to "Stargate.old"
6. Copy "Stargate" directory from shared location in previous steps.
7. Ensure permissions and ownership of "Stargate" directory to same as that of "Stargate.old"
8. Start Symantec Protection Engine service
9. Verify Symantec Protection Engine started using new definitions