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NCM captures fail for custom family WLC devices through the SDC

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Article ID: 254099

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

When using NCM to capture a device on a custom family through an SDC, the capture fails with the following error message:

 

SPC-OCC-10746: The operation failed. SPC-NCM-20007: Capture Running Script Returned Error [0]: SDM communication error. No response received from SDC. 

When running the script from the command line, it successfully captures the configuration. 

Environment

Release : 21.2

Cause

The WLC device confgurations were large and Spectrum was timing out transferring the configuration to Spectrum. 

Resolution

The Secure Domain Timeout needed to be increased in the Secure Domain Manager configuration sub-view. 

  • Select the Secure Domain manager in Spectrum. 
  • Expand the configuration View.
  • Increase the Secure Domain Timeout.