search cancel

Computer Status Report machine count does NOT match the SEPM Home page machine count

book

Article ID: 254072

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

After successful export of the Computer Status Report (using the Monitors tab) from the SEPM manager, the total machine count displayed doesn't match the total number of machines shown on the SEPM manager Home page.

Environment

Release : 14.3 RU3+

Cause

- Client machines were added into a group that was later deleted
- Client machines were associated with the incorrect group in error, during / after SEPM replication 

Resolution

#1. Identify the specific "missing" client machines
#2. Confirm they are searchable within the SEPM Manager, but aren't listed in the Computer Status Report.  If this is the case, contact Symantec Support for assistance




Additional Information

CRE-11978