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20.4 CU5 OC Alarm view page never loads list of alarms.

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Article ID: 254071

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When I go to the Alarms page after upgrading to CU5 I don't see any alarms. 

 

wasp.log shows:

 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
 at java.lang.reflect.Method.invoke(Method.java:498) 
 at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205) 
 at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133) 
 at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97) 
 at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:854) 
 at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:765) 
 at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) 
 at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967) 
 at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901) 
 at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) 
 at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872) 
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:696) 
 at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) 
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:779) 
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) 
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) 
 at com.ca.alarmviewer.config.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:58) 
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) 
 at com.ca.alarmviewer.config.AuthenticationFilter.doFilter(AuthenticationFilter.java:127) 
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) 
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) 
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:660) 
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) 
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) 
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) 
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) 
 at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) 
 at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) 
 at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893) 
 at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1789) 
 at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) 
 at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) 
 at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) 

Environment

Release : 20.4

Resolution

- on the primary hub, stop the "ems" probe
- delete the folder: (NIMSOFT_HOME)/Nimsoft/probes/service/ems/db/
- start ems
- stop and start the wasp probe on the OC machine