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Error "cannot uninstall agent version" when running Mac DLP uninstall agent

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Article ID: 254061

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When running the install the log reports:

09:59:24 | uninstall_agent | SEVERE | uninstall agent tool version 15.8.00000.19012 cannot uninstall agent version 15.8.00100.01075 2022-11-10 09:59:24

Environment

Release : 15.8

Cause

Agent uninstaller is older than the version of the installed agent

Resolution

Update the uninstall utility to match the version of the agent installed. See this KB for details on downloading agent files.