UIM reset suppression counter upon change of severity does not work when severity is changed by "escalate_level"

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When you enable the option "reset suppression counter upon change of severity",  the count doesn't get reset if the "escalate_level" auto operator's action was used. 

 

Environment

Release :

DX UIM 20.4 CU5

Cause

This is by design because technically it is a new instance of the same alarm, just one that has a higher severity than the original instance, it is not actually a new alarm.

Resolution

POSSIBLE WORKAROUND:

 

You might use the LUA script instead of escalate_level, adding a suppcount change too.

 

a = alarm.get ()

a.severity = "minor"

a.level = "3"

a.suppcount = "0"

alarm.set(a)