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How To Create An Impersonation Rule For A Specific Site In Web Isolation

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Article ID: 253968

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Updated On:

Products

Web Isolation Web Isolation Cloud

Issue/Introduction

Impersonating a specific Chrome user agent version will sometimes resolve a web isolation rendering issue.  Typically, this is a global setting that will affect all websites.  However, below are steps on how to achieve this for a specific website.

Environment

Web Isolation On-Prem

Web Isolation Cloud

Cause

Some websites prefer certain Chrome user agent versions or newer and hence, may not render correctly through web isolation.

Resolution

1. Create a copy of 'Primary Rule Advanced Settings'

policy entities > rule advanced settings

 

 

2. Specify and enable impersonation on the new primary rule advanced settings

policy entities > rule advanced settings > update > internal setting > edit

 

Enable 'http.request.custom_impersonate_user_agent.client_os.enable' 

Enter in a valid Chrome user agent version

 

 

 

3. Create a rule in policy for the specific website

policies > my policy > new rule

specify the URL destination and point to the new 'Primary Rule Advanced Settings'

 

 

Arrange the new rule to be above the 'default rule'

Push settings

The website will match this rule first and use the configured Chrome user agent version

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