Impersonating a specific Chrome user agent version will sometimes resolve a web isolation rendering issue. Typically, this is a global setting that will affect all websites. However, below are steps on how to achieve this for a specific website.
Web Isolation On-Prem
Web Isolation Cloud
Some websites prefer certain Chrome user agent versions or newer and hence, may not render correctly through web isolation.
1. Create a copy of 'Primary Rule Advanced Settings'
policy entities > rule advanced settings
2. Specify and enable impersonation on the new primary rule advanced settings
policy entities > rule advanced settings > update > internal setting > edit
Enter in a valid Chrome user agent version
3. Create a rule in policy for the specific website
policies > my policy > new rule
specify the URL destination and point to the new 'Primary Rule Advanced Settings'
Arrange the new rule to be above the 'default rule'
The website will match this rule first and use the configured Chrome user agent version