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A2A Client and Devices are not displayed on PAM A2A screens - Original case #33225848

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Article ID: 253928

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

The issue is that A2A clients (PAM A2A Clients) that were installed on certain Windows servers (PAM Devices) were not visible in the PAM UI's A2A screen and Devices screen as shown below. No A2A Cilent or A2A Device is returned. Note this is a Display only Issue as A2A requests are processed successfully.

Screenshot #1 --- Note no Devices returned.

2. Screenshot #2 --- Note the registered A2A clients are not Displayed.

 

Environment

Release : 4.1

Cause

The Windows servers where A2A Clients are installed are not shown.

Resolution

Remove NATing on the Windows servers where A2A clients were installed and registered.

Additional Information

None.

Attachments