Unable to load certificate reference for the NS root certificate: Certificate details not found
Article ID: 253917
IT Management Suite
After migrating to a new SMP Server, the customer noticed the following error under SMP Console>Settings>All Settings>Notification Server>Certificate Management:
NS root certificate
Certificate details not found
Wrong reference for the Agent CA certificate or missing regkey.
Check the following:
- Check that the following "Thumbprint" regkey exists under [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server\CA\Agent]
- If it exists, check that it has the right thumbprint for the Agent CA certificate. If it has the wrong value, add the right one.
- If it doesn't exists, recreate the regkey and add the proper thumbprint reference for your Agent CA certificate.
Windows Registry Editor Version 5.00
- Restart Altiris Service.
You can find the required Agent CA certificate information under MMC on your SMP Server.