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Compatibility check TOKYO ServiceNow integration with UIM - sdgtw probe

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Article ID: 253866

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Please let us know if this ServiceNow Tokyo version supports UIM version 20.3.3 or later to continue to generate incidents for alerts . 

Environment

Release : 20.3.x or later

sdgtw version : 2.25

Resolution

Unfortunately the lastest supported version is San Diego.

All supported versions are documented at:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/extensibility-and-integrations/sdgtw-service-desk-gateway/sdgtw-service-desk-gateway-release-notes.html

BUT the customer validated/TESTED at Tokyo version and worked!