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Service Point Labels not rendering correctly when using a reverse proxy

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Article ID: 253861

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Labels Issue in Web Interface - We saw in the call that the labels are not rendered in Service Point interface (works fine in xFlow) but all the other assets are being rendered as expected.

Environment

Release : 17.3

Resolution

In the previous remote session with the customer we saw that only locale files(en_US.json,pr_BR.json) were not getting downloaded. Angular uses ngx-translate library to download the locale files and there is known issue in conjunction with the reverse proxy configuration.(https://github.com/ngx-translate/core/issues/853)   We either need to enhance the configuration or else to use the latest angular library.. angular framework is obstructing those files to be downloaded. 

This issue can be fixed by either implementing the configuration/having the latest Angular libraries.

Additional Information

For More details on this issue please refer to the github discussion page  : https://github.com/ngx-translate/core/issues/853