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Weekend support request process for Advanced Authentication Customers

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Article ID: 253813

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Updated On:

Products

CA Risk Authentication CA Advanced Authentication CA Strong Authentication

Issue/Introduction

We are looking to go live with our project on the weekend and will require support during this time.

Can you please note who will be assisting and provide us with their information to ensure a smooth go live?

Environment

Release : 9.1

Products : Strong Authentication

Risk Authentication

Resolution

For any weekend activities where a help is required, process is that you open a P1 case by calling the below number and there will be On call people who will be available on stand by but they will not be sitting with you as you do the process and only in case help is required for any issue encountered in the activity.

This is the support number to call in case you need to reach out to Support on a weekend

+1 800 225 5224

You should also engage with the Account team and let them know about this so on our end we can create a Hot Site request and everyone in the team will be aware about your Weekend activity.