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About Software product usage tracking information

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Article ID: 253786

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Updated On:

Products

IT Management Suite Inventory Solution

Issue/Introduction

The following are some questions from customers regarding Software Product Usage Tracking (more about it under Software Usage Tracking).

The customer is configuring Software Product Tracking (as described under Tracking usage of the managed software products) in his environment.

Question 1:

If number of days metered passed (i.e. 30 days) the computers that have not shared any data (no tracking data) will the system consider this is not used?

Question 2:

If we change the number of days from 60 to 30 will it automatically calculate the not sued based on the first point?

Question 3:

If we then change it back to 60 days does the number of days calculation restart or continue from this initial configured date

 

Environment

ITMS 8.6

Resolution

Answer 1:

If number of days metered passed (i.e. 30 days) the computers that have not shared any data (no tracking data) will the system consider this is not used?

If there is no data in the Symantec Management Platform (SMP) database (under dataclass "Inv_Product_Monthly_Summary") about product usage from computer (by any reason), software usage for this computer will be considered as "No Tracking data", when we do not have any data we cannot calculate anything, no matter how many days is set in setting "Count software as used if run in the last XX days"

Answer 2:

If we change the number of days from 60 to 30 will it automatically calculate the not sued based on the first point?

"Software Usage" status is calculated based on "Last start" date reported for each software from each computer. So, when setting "Count software as used if run in the last XX days" is changed we calculate status based on last start date and number of days defined in setting at current moment.

Answer 3:

If we then change it back to 60 days does the number of days calculation restart or continue from this initial configured date?

Status will be calculated based on current values of "Last start" date and number of days.

Additional Information

"Software Management Best Practices and Troubleshooting 8.5/8.6" (KB 175693)