Monitor Controller Service fails to start after upgrade to DLP 16.0
Article ID: 253756
Updated On:
Products
Issue/Introduction
After upgrading to 16.0 you notice the MonitorController service starts but stops after a minute or two and you notice the below error in the logs:
SEVERE: Application run failed
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'monitorController' defined in URL [jar:file:/D:/Program%20Files/Symantec/DataLossPrevention/EnforceServer/16.0.00000/Protect/lib/jar/monitorcontroller.jar!/com/vontu/monitor/controller/MonitorController.class]: Unsatisfied dependency expressed through constructor parameter 13; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'applicationControllerManager': Unsatisfied dependency expressed through field 'applications'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'discoverScanStatusMonitorControllerApplicationService' defined in URL [jar:file:/D:/Program%20Files/Symantec/DataLossPrevention/EnforceServer/16.0.00000/Protect/lib/jar/monitorcontroller.jar!/com/symantec/dlp/services/scan/DiscoverScanStatusMonitorControllerApplicationService.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'incidentReplicationCheckerService': Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:799)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:228)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1361)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1208)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:556)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:897)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:879)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:551)
at org.springframework.boot.web.servlet.context.ServletWebServerApplicationContext.refresh(ServletWebServerApplicationContext.java:141)
at org.springframework.boot.SpringApplication.refresh(SpringApplication.java:744)
at org.springframework.boot.SpringApplication.refreshContext(SpringApplication.java:391)
at org.springframework.boot.SpringApplication.run(SpringApplication.java:312)
at com.vontu.monitor.controller.Service.initializeService(Service.java:131)
at com.vontu.monitor.controller.Service.start(Service.java:76)
at com.vontu.monitor.controller.Service.main(Service.java:116)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:325)
at java.lang.Thread.run(Thread.java:750)
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'applicationControllerManager': Unsatisfied dependency expressed through field 'applications'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'discoverScanStatusMonitorControllerApplicationService' defined in URL [jar:file:/D:/Program%20Files/Symantec/DataLossPrevention/EnforceServer/16.0.00000/Protect/lib/jar/monitorcontroller.jar!/com/symantec/dlp/services/scan/DiscoverScanStatusMonitorControllerApplicationService.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'incidentReplicationCheckerService': Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.resolveFieldValue(AutowiredAnnotationBeanPostProcessor.java:660)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:640)
at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:119)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessProperties(AutowiredAnnotationBeanPostProcessor.java:399)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1425)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:593)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1307)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1227)
at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:886)
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:790)
... 25 more
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'discoverScanStatusMonitorControllerApplicationService' defined in URL [jar:file:/D:/Program%20Files/Symantec/DataLossPrevention/EnforceServer/16.0.00000/Protect/lib/jar/monitorcontroller.jar!/com/symantec/dlp/services/scan/DiscoverScanStatusMonitorControllerApplicationService.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'incidentReplicationCheckerService': Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:799)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:228)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1361)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1208)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:556)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.addCandidateEntry(DefaultListableBeanFactory.java:1525)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.findAutowireCandidates(DefaultListableBeanFactory.java:1489)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveMultipleBeans(DefaultListableBeanFactory.java:1378)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1265)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1227)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.resolveFieldValue(AutowiredAnnotationBeanPostProcessor.java:657)
... 40 more
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'incidentReplicationCheckerService': Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:160)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:415)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1791)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:594)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1307)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1227)
at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:886)
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:790)
... 56 more
Caused by: java.lang.NullPointerException
at com.symantec.dlp.filescan.scanmanager.scanassignment.IncidentReplicationCheckerService.checkForWalkInRunningState(IncidentReplicationCheckerService.java:211)
at com.symantec.dlp.filescan.scanmanager.scanassignment.IncidentReplicationCheckerService.init(IncidentReplicationCheckerService.java:200)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:389)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:333)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:157)
... 69 more
Environment
Release : 16.0
Cause
This can be caused if not all discover/endpoint scans were not stopped before the upgrade.
Resolution
This issue is addressed in DLP 16.0 MP1 and is also mentioned in the release notes for DLP 16.0 MP1:
https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/16-0/Release-Notes/symantec-data-loss-prevention-16-0-mp1-release-notes/fixed-issues-in-16-0-mp1/enforce-server-fixed-issues-in-16-0-mp1.html
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