WBS Sort number duplicates after syncing with JIRA
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WBS Sort number duplicates after syncing with JIRA

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Article ID: 253716

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

There is a script that runs to sync Clarity and JIRA.  After the script is run, the WBS sort numbers are updated and some are duplicated.

Symptoms seen - 

  • Gantt is blank
  • Unable to open assignments to view
  • Unable to make any changes to a task
  • Receive 'System error.  Contact system administrator'
  • In app-ca.log - 'Error message: ERROR: more than one row returned by a subquery used as an expression'

Environment

Release : 16.0.2

Cause

DE66972

Resolution

Fixed in 16.1.1

Patched 16.1.0.1, 16.0.3.2

Workaround - 

Export the project to OWB and save back without changes