After applying a cumulative build to Web Viewer for Windows and starting the service and clicking on ABOUT, the previous build number is still displayed.
During the install, the Pre Installation Summary states the wrong Tomcat Build
On the Install Complete Page the wrong Tomcat Build is Displayed
During the application of a CUMULATIVE BUILD you will be prompted to "Select an Update Target, Update Web Viewer running on an Apache Tomcat Server.......
However if you click Next to accept the default is not correct and your upgrade will not work
This problem is resolved with LU09689 Security or Integrity Problem (Cumulative Build 239) Apply the Latest cumulative maintenance for Web Viewer
Note: the maintenance is the same for each platform.
To recover: Install the build again:
4. Click in the path and go to the end and verify that the path specifies the Tomcat you are running. For example
C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.62\webapps\CAOMWebViewer12
5. If not correct,
The above resolution is a workaround. The fix will be in build 244 or later.