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Cumulative Build Remains the Same after Applying Maintenance to Web Viewer 12.1 for Windows

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Article ID: 253664

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

After applying a cumulative build to Web Viewer for Windows and starting the service and clicking on ABOUT, the previous build number is still displayed.

During the install, the Pre Installation Summary states the wrong Tomcat Build

On the Install Complete Page the wrong Tomcat Build is Displayed

 

Environment

Release : 12.1

Web Viewer for Windows

Apache Tomcat

Cause

During the application of a CUMULATIVE BUILD you will be prompted to "Select an Update Target, Update Web Viewer running on an Apache Tomcat Server, Select the Web Viewer unzipped web application folder, Choose".  This should be the Tomcat you are currently running, but is not.

Resolution

To recover: Install the build again.

Verify what version of Tomcat you are running.  

  • On the Web Viewer Server, In the Services app click on the Tomcat service you are running
  • Check the Description, for example: Apache Tomcat 9.0.62 Server

When installing the build you will be prompted to:

"Select an Update Target, Update Web Viewer running on an Apache Tomcat Server, Select the Web Viewer unzipped web application folder, Choose"

 

IMPORTANT: Click on the path and go to the end and verify that the path specifies the Tomcat you are running.  For example

C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.62\webapps\CAOMWebViewer12

If not correct, 

  1. In the box labelled webapps, select down arrow
  2. Select CA_OM_Web_Viewer
  3. Select the Tomcat you are running 
  4. Select webapps
  5. Select CAOMWebViewer12
  6. Click OK

Select Next and Complete the install.

 

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