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CoraCleanup does not work with r17.3 RU17

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Article ID: 253658

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

All CORA entries will be deleted from the DB, but no new CORA registrations happen.
That means, all CIs are lost from the ca_asset* tables.

Example:
Before CoraCleanup the tables ca_asset and ca_asset_source contain ### rows.
After CoraCleanup both tables are empty!
The message "reregisterAll The result set is closed" should not be displayed in
command line results.

C:\SDM17_3_RU17_CORACLEANUP>"c:\Program Files (x86)\CA\Service Desk Manager\bin\coracleanup.cmd"
/DATABASE mdb /SERVER testserver /SCOPE all /METHOD reinit /TYPE 2 /USERNAME sa /PASSWORD XXX /LOG full
Assets Read = 0, Registration Successful = 0, Registration Failed = 0reregisterAll The result set is closed.
Assets Read = 0, Registration Successful = 0, Registration Failed = 0
All Done.

 

Environment

Release : 17.3

Component : SDM - Configuration Management (CMDB/Visualizer/Grloader)

Cause

Defect with 17.3 RU17.

Resolution

This defect will be solved in 17.3 RU 19.

 

Additional Information

Workaround:

Open a support case to request the updated cora_util.jar to be placed it in your NX_ROOT/java/lib.