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VIP Enterprise Upgrade upgrade to 9.10 fails to complete

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Article ID: 253597

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Updated On:

Products

VIP Service

Issue/Introduction

VIP Enterprise 9.10 Upgrade begins but doesn't complete. 

Cause

Certain files fail to copy from the existing Enterprise Gateway to the new location if the file size changes during the upgrade and causes the upgrade to halt without error. 

Resolution

  • Open an Administrator command prompt and navigate to bin folder in the existing Enterprise Gateway location (example: C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Validation\bin\
  • Run this command: vsauthremoveserver.exe -servicename vipegLiveUpdateService
  • Restart the machine.
  • Open the existing \Program Files (x86)\Symantec) and delete the 9.10 backup (.bak) folder. Do not delete the VIP_Enterprise_Gateway folder. 
  • Open the existing \Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Tools folder and delete healthcheck.wrapper.log and onboarding.wrapper.log.
  • Attempt the upgrade again.