VIP Enterprise Gateway Upgrade to 9.10 fails to complete

Products

• VIP Service

Issue/Introduction

VIP Enterprise 9.10 Upgrade begins but doesn't complete. 

Cause

Remnant VIP Services need to be manually stopped. 

Resolution

Follow the below instructions:

• Open an Administrator command prompt and navigate to bin folder in the existing Enterprise Gateway location (example: C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Validation\bin\
• Run this command: vsauthremoveserver.exe -servicename vipegLiveUpdateService
• Restart the machine.
• Open the existing \Program Files (x86)\Symantec) and delete the 9.10 backup (.bak) folder. Do not delete the VIP_Enterprise_Gateway folder. 
• Open the existing \Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Tools folder and delete healthcheck.wrapper.log and onboarding.wrapper.log.
• Attempt the upgrade again.

Note: Removing of the Live Update service is part of the 9.10.1 patch release and already available for Online or Manual upgrade from 9.10 version only.