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VIP Enterprise Gateway Upgrade to 9.10 fails to complete


Article ID: 253597


Updated On:


VIP Service


VIP Enterprise 9.10 Upgrade begins but doesn't complete. 


Remnant VIP Services need to be manually stopped. 


Follow the below instructions:

  • Open an Administrator command prompt and navigate to bin folder in the existing Enterprise Gateway location (example: C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Validation\bin\
  • Run this command: vsauthremoveserver.exe -servicename vipegLiveUpdateService
  • Restart the machine.
  • Open the existing \Program Files (x86)\Symantec) and delete the 9.10 backup (.bak) folder. Do not delete the VIP_Enterprise_Gateway folder. 
  • Open the existing \Program Files (x86)\Symantec\VIP_Enterprise_Gateway\Tools folder and delete healthcheck.wrapper.log and onboarding.wrapper.log.
  • Attempt the upgrade again.

Note: Removing of the Live Update service is part of the 9.10.1 patch release and already available for Online or Manual upgrade from 9.10 version only.