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Users imported by AD Import are showing as Login Name instead of Display Name

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Article ID: 253594

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

We have multiple Users that were imported using AD Import. Some will appear as their "Login name" and some as their "Display name". We want the resources to display as "display name" when this field is populated in AD. Currently, we need to Edit the asset resource in order to make the change in how we display these Users resources.

We have already "Display name" as one field set to be imported and our AD has this field populated for all those Users that are currently displaying just the "Login name":

Environment

ITMS 8.6

Resolution

This issue will be addressed with our ITMS 8.7 release. 

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