How can I increase the number of property fields of the Requests/Incidents/Problems area?
CA Service Desk Manager 12.9
For later versions, please review the "Additional Information" section.
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<PDM_IF "" != "$args.prop22.id"> detailWriteProperty( 22, "$args.prop22.required", '<PDM_FMT ESC_STYLE=C PAD=NO>$args.prop22.label</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.prop22.value</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.prop22.sample</PDM_FMT>');
For 14.1 and higher, see How to add additional properties to the Service Desk Form listings for Incidents and Requests