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TDM PII Audit fails with error: No user token found to connect to remote service


Article ID: 253570


Updated On:


CA Test Data Manager (Data Finder / Grid Tools)


TDM Portal shows output "No user token found to connect to remote service" when trying to run a PII Scan



TDM Portal Version: running on Windows 10

FDM Version:

GTREP Repository running on SQL Server 15.0.2000.


Product defect.


Resolved with patch


Additional Information

TDM Web Portal patch apply steps:
1. Take a backup copy of your TDM Web Portal directory folder. By default, this is located at C:\Program Files\CA\CA Test Data Manager Portal.
2. Stop the CA Test Data Manager Portal and OrientDB services.
3. Delete all the log files in the C:\ProgramData\CA\CA Test Data Manager Portal\logs folder.
3. Open the file.
4. Double-click on the setup_CA Test Data Manager Portal4.10.119.0.exe file to start the installation wizard.
5. Follow the steps in the installation wizard.
6. Start the OrientDB and CA Test Data Manager Portal services.
7. Re-launch the TDM Portal.
8. Clear the Browser Cache.
9. Refresh the page and verify that the upgraded version is displayed in the lower left.
10. Re-test issue.