PMImport for SUSE channel updates is failing

Products

• IT Management Suite
• Patch Management Solution

Issue/Introduction

The customer noticed that when he tries to run a PMImport, it is failing for the SUSE updates.

The NS logs showed the following entries when this process was running:

Entry 1:

Importing SUSE channels information
-----------------------------------------------------------------------------------------------------
Date: 10/31/2022 4:10:53 AM, Tick Count: 957562687 (11.01:59:22.6870000), Size: 263 B
Process: AeXSvc (4004), Thread ID: 95, Module: AeXSVC.exe
Priority: 4, Source: PMC:ServiceWorkerItemBase.Send

 

Entry 2:

REST request failed. Response: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
  Transfer-Encoding: chunked
  Connection: keep-alive
  X-Frame-Options: SAMEORIGIN
  X-XSS-Protection: 1; mode=block
  X-Content-Type-Options: nosniff
  X-Download-Options: noopen
  X-Permitted-Cross-Domain-Policies: none
  Referrer-Policy: strict-origin-when-cross-origin
  Content-Security-Policy-Report-Only: default-src 'self' https:; font-src 'self' https: data:; frame-src 'self' https: data:; img-src 'self' https: data: https://cdnjs.cloudflare.com/ajax/libs/jsoneditor/9.5.3/img/jsoneditor-icons.svg https://static.scc.suse.com; object-src 'none'; connect-src 'self' https: https://static.scc.suse.com; script-src 'self' https: 'unsafe-eval' 'strict-dynamic' https://cdnjs.cloudflare.com/ajax/libs/jsoneditor/9.5.3/jsoneditor-minimalist.min.js https://static.scc.suse.com 'nonce-sq6tU5VYHK5UxzkIUW69Gg=='; style-src 'self' https: data: 'unsafe-inline'; report-uri /csp_report
  X-Request-Id: 2d37e15a-97d5-42a7-8385-63be29999304
  X-Runtime: 0.013267
  X-Amzn-Trace-Id: Root=1-635fad47-4abc012e137326f76154368b
  Strict-Transport-Security: max-age=31536000; includeSubDomains
  Cache-Control: no-cache
  Date: Mon, 31 Oct 2022 11:11:03 GMT
  Server: nginx
  Content-Type: application/json; charset=utf-8
}
-----------------------------------------------------------------------------------------------------
Date: 10/31/2022 4:11:03 AM, Tick Count: 957572812 (11.01:59:32.8120000), Size: 1.59 KB
Process: AeXSvc (4004), Thread ID: 95, Module: Altiris.PatchManagementCore.dll
Priority: 1, Source: PMC:LocalizableTaskMessage.Trace

Environment

ITMS 8.6

Cause

Invalid credentials were used.

Resolution

Validate the following:

1. Go to Settings>Software>Patch Management>SUSE Settings>SUSE Patch Remediation Settings>SUSE Customer Center tab and enter again or provide SUSE mirror credentials.
   Mirror credentials are different from usual credentials (for login to the SuSE site) and should be available in the customer's profile at SUSE.

Additional note: 'mirror credentials' may be called also 'organization credentials'.
For example: 

https://documentation.suse.com/external-tree/en-us/suma/4.0/suse-manager/installation/server-setup.html

 

Before you can synchronize software repositories with SCC, you will need to enter organization credentials in SUSE Manager. In previous versions, so-called mirror credentials were used instead. The organization credentials give you access to the SUSE product downloads. You will find your organization credentials in https://scc.suse.com/organization.

 

 

Also