PMImport for SUSE channel updates is failing
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PMImport for SUSE channel updates is failing


Article ID: 253567


Updated On:


IT Management Suite Patch Management Solution


The customer noticed that when he tries to run a PMImport, it is failing for the SUSE updates.

The NS logs showed the following entries when this process was running:

Entry 1:
Importing SUSE channels information
Date: 10/31/2022 4:10:53 AM, Tick Count: 957562687 (11.01:59:22.6870000), Size: 263 B
Process: AeXSvc (4004), Thread ID: 95, Module: AeXSVC.exe
Priority: 4, Source: PMC:ServiceWorkerItemBase.Send
Entry 2:
REST request failed. Response: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
  Transfer-Encoding: chunked
  Connection: keep-alive
  X-Frame-Options: SAMEORIGIN
  X-XSS-Protection: 1; mode=block
  X-Content-Type-Options: nosniff
  X-Download-Options: noopen
  X-Permitted-Cross-Domain-Policies: none
  Referrer-Policy: strict-origin-when-cross-origin
  Content-Security-Policy-Report-Only: default-src 'self' https:; font-src 'self' https: data:; frame-src 'self' https: data:; img-src 'self' https: data:; object-src 'none'; connect-src 'self' https:; script-src 'self' https: 'unsafe-eval' 'strict-dynamic' 'nonce-sq6tU5VYHK5UxzkIUW69Gg=='; style-src 'self' https: data: 'unsafe-inline'; report-uri /csp_report
  X-Request-Id: 2d37e15a-97d5-42a7-8385-63be29999304
  X-Runtime: 0.013267
  X-Amzn-Trace-Id: Root=1-635fad47-4abc012e137326f76154368b
  Strict-Transport-Security: max-age=31536000; includeSubDomains
  Cache-Control: no-cache
  Date: Mon, 31 Oct 2022 11:11:03 GMT
  Server: nginx
  Content-Type: application/json; charset=utf-8
Date: 10/31/2022 4:11:03 AM, Tick Count: 957572812 (11.01:59:32.8120000), Size: 1.59 KB
Process: AeXSvc (4004), Thread ID: 95, Module: Altiris.PatchManagementCore.dll
Priority: 1, Source: PMC:LocalizableTaskMessage.Trace


ITMS 8.6


Invalid credentials were used.


Validate the following:

  1. Go to Settings>Software>Patch Management>SUSE Settings>SUSE Patch Remediation Settings>SUSE Customer Center tab and enter again or provide SUSE mirror credentials.
    Mirror credentials are different from usual credentials (for login to the SuSE site) and should be available in the customer's profile at SUSE.

Additional note: 'mirror credentials' may be called also 'organization credentials'.
For example: 

Before you can synchronize software repositories with SCC, you will need to enter organization credentials in SUSE Manager. In previous versions, so-called mirror credentials were used instead. The organization credentials give you access to the SUSE product downloads. You will find your organization credentials in